Frequently Asked Questions

Managing your notifications

You control exactly which messages you get and on which channel. Nothing here is all-or-nothing.

• I'm getting too many notifications — how do I turn some off?+

• What's the difference between email, SMS, and push?+

• Can I keep booking confirmations but stop the reminders?+

• What types of notification can I control?+

• How do I stop notifications on one device but keep them on another?+

• Why am I still getting some after switching things off?+

• Will turning notifications off mean I miss my appointment?+

Booking an appointment

• Do I need an account, or can I book as a guest?+

• Why is my booking “pending approval”?+

• How do I know it's confirmed?+

• What if my preferred time isn't available?+

• What are alternative times or suggested slots?+

• Can I book for someone else?+

Changing or cancelling

• How do I reschedule?+

• How much notice do I need to cancel?+

• What happens if I cancel late or don't show up?+

• Can I request a different time after booking?+

Your first visit

• What happens in a first session?+

• What's the intake form and do I have to complete it?+

• What should I wear or bring?+

• How long is a session?+

Payments, invoices & packages

• How do I pay?+

• Where do I find my invoices?+

• What is a session package and how does it work?+

• Do packages expire?+

• Do you claim from medical aid?+

Your account & privacy

• How do I update my details?+

• Who can see my clinical notes?+

• How do I get a copy of my data?+

• How do I delete my account?+

Practice & locations

• Where are you based?+

• How do I get in touch?+